【396】如何训练员工去开启艰难的对话|How to train employees to have difficult conversations

TED简介

Speaker: Tamekia MizLadi Smith

Key words:对话

Abstract:演讲者Tamekia MizLadi Smith指出若要员工主动愿意去开启艰难的对话,需要让知道自身工作的价值和重要性。

@TED: It's time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. In a witty, provocative talk, Smith shares a workplace training program called "I'm G.R.A.C.E.D." that will inspire bosses and employees alike to communicate with compassion and respect. Bottom line: always let people know why their work matters.”

Rating: ⭐️⭐️⭐️

学习笔记

许多时候由于工作的需要我们需要和其他人开启一段对话,但有时这种对话是极其艰难的。演讲者创造了一种 “I’m G.R.A.C.E.D” 训练方法来帮助大家认识到自己的重要性和责任,勇敢去开始对话。

【图:G.R.A.C.E.D训练原则】

参考内容

Link:Tamekia MizLadi Smith: How to train employees to have difficult conversations



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